WhatsApp Business Team Inbox, Chatbots & Campaigns

What is a WhatsApp team inbox?

A team inbox turns one WhatsApp Business number (or several) into a shared workspace: conversations are queued as unassigned, agents pick them up or are routed by rule, every chat carries a status (open, in progress, resolved) and a team, and supervisors see first-response time and resolution rate per agent. VoiceStream runs on Meta's official WhatsApp Cloud API with your own WhatsApp Business Account — not a grey-market gateway.

How does the chatbot builder work?

Flows are built on a visual canvas from menu, ask, message, API, code, router, hand-off and end nodes. A bot can present lists and buttons, call your API for live data (a menu, an order status), run a JavaScript step, request a location, capture an image (a payment screenshot) and send a no-reply reminder. Typing an escape word such as "agent" at any step hands the customer to a named team — and the whole conversation stays in one thread.

Can I run WhatsApp campaigns?

Yes. Templates are synced from Meta and filtered by category, language and status. Pick a template, pick the from-number, pick a contact list or lead group, and the campaign is dispatched through an async, paced queue that stays inside rate limits, with status callbacks and delivery / read tracking. The same templates are available through the API.

What about ordering, payments and other channels?

• Ordering flows — basket, sizes and deals from your menu API, delivery or pickup, and payment by EasyPaisa, JazzCash or bank transfer with screenshot capture. See the restaurant ordering bot.
• AI answers — a knowledge-base-grounded bot can answer instead of a scripted flow, with keyword triggers and human hand-off.
• WhatsApp Business Calling — customers tap Call inside WhatsApp and land in your IVR, queue or agent.
• Telegram and SMS-forwarder channels land in the same inbox.
• QA and reports — score conversations with the same scorecards used for calls; reports by agent and team; business-hours configuration.

Is it multi-tenant?

Every company connects its own WhatsApp Business Account and phone-number IDs, has its own contacts, tags, templates and bots, and can be served on its own branded domain — which is what makes VoiceStream suitable for agencies and resellers. Read the WhatsApp Business API in Pakistan guide for the account-setup side.

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